"This book specifically develops theories to understand service quality and quality management practice of EC which is completely a new and innovative effort to

The pervasive influence of technology continuously shapes our daily lives. From smartphones to smart homes, technology is revolutionizing the way we live, work

The acceleration of globalization and the growth of emerging economies present significant opportunities for business expansion. One of the quickest ways to ach

"This book examines the stakeholders of e-government and reveals the stages of growth or service maturity levels, shedding light on the paradigms and fundamenta

Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provi