This toolkit of facilitation techniques should provide readers with all they need to develop and hone their facilitation skills. Complete with case studies of t

The facilitator's task of opening up discussion, getting ideas into the open and setting broad future direction is essential if a group is to reach consensus on

"Like every other agency research director, I suffer from focus-group anxiety. Pumping M&M′s behind the one-way mirror, I′m monitoring the groups, the moder

Most people believe that meetings are a huge waste of time – and they're right. Though meetings are essential to the life of any organization, they tend to be

Publisher Fact Sheet Hands-on companion to Managers as Facilitators, helping managers to quickly apply the theory & methods to the workplace.