Featuring long-awaited selections from Robert M. Pirsig's unpublished writings, from before and after Zen and the Art of Motorcycle Maintenance, an original col

An acclaimed art historian explains how to identify excellence in art In this book, Jakob Rosenberg takes up the timeless problem of how to make a valid judgmen

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top qu

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f