Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre

This book explores the ombudsman as a global institution. It has spread all over the world and its institutional development is increasingly being governed tran

This book uses comparative law and comparative international law approaches to explore the role of human rights ombuds, classic-based ombuds and other types of