This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! No

Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the

This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measuremen