This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the

A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and s

Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic gui

Scale. References: Citations for the references used in the summary

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! No