Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.

Scale. References: Citations for the references used in the summary

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! No

Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussio