Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives. Based on sound resear

A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management

This book explores the definition, nature and context of public relations crises; it also examines and defines the main elements of public relations crises and

Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, acciden