"With a balanced approach that covers product and service development, readers receive a broad and realistic idea of development issues in each major sector of

"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.

ebook: Managing Operations Across the Supply Chain

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach

"This book provides a compendium of terms, definitions and explanations of concepts, processes and acronyms that reflect the growing trends, issues, and applica