This key book takes a critical view of the techniques and approaches available for implementing successful performance improvement initiatives, drawing on exten

Lead work projects from beginning to end . . . and make humanperformance technology happen! Copublished with the International Society for PerformanceImprovemen

Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, com

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organ