First published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing

'Making IT Count: from strategy to implementation' focuses on the practical elements of delivering Information Technology strategy. Studies regularly show that

Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management

[Informatique].