An actual introduction of the tools of modern information services in the net and by the net. A book targeting all professionals who want to improve not only th

The emerging generation of research and academic library users expect the delivery of user-centered information services. 'Apomediation' refers to the supportin

Web 2.0 technology is a hot topic at the moment, and public librarians in particular are beginning to feel the pressure to apply these tools. Indeed, Web 2.0 ha

Marketing the 21st century library and information organization to its new age customers using Web 2.0 tools is a hot topic. These proceedings focus on the mark

Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference libra