This book illustrates the integration of both Lean and Six Sigma as a process excellence methodology which can be utilized in Higher Education environments for

Lean Six Sigma is one of the operational excellence methodologies that has been widely adopted in manufacturing, service and healthcare sectors. There are few a

One of the key elements in determining the socio-economic significance of education is quality. Quality management plays an integral role in higher education by

This book deepens the understanding of cultural conditions for implementing organizational and process changes in higher education institutions. Developing the

Higher education (HE) is amongst the hardest sectors in which to apply lean. Universities resist change, their organizational cultures being far from the manufa