This is the first knowledge book in the Resources for the Knowledge-Based Economy Readers' series to link the two hot topics of knowledge and strategy. The book

With the proper management, knowledge-based resources (human capital, relational capital, structural capital) aim to contribute to the creation of a competitive

First Published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.

Within the past ten years, tremendous innovations have been brought forth in information technology and knowledge management. Some of the key technical innovati

Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, contin