Focusing on managing for quality, this text features the real-world problems that confront managers, designers, engineers, marketers, operations personnel, user

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set

For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers

The definitive quality management compendium--revised for the first time in a decade For more than 50 years, Juran's Quality Handbook has been the singular esse

The challenges of a globalized market, increasing customer demands, and changing technologies are making business more complicated and leaving employees feel