With deep insight into 8 award-winning, market-leading companies, this book explores how the highest-performing organisations build a unified drive for excellen

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conver

The Challenge Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance

From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widesprea

From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-firs