This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capabilit

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capabilit

Modern day IT Services and its subsequent businesses are going through a vast range of changes. These are changes in either demand or the way technology is evol

This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate e

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly iden