The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate

Most often we are told the "what and why" of capacity management, but not how to make it happen. This book provides good practical approach on how to implement

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an

This publication provides guidance on alignment of thebusiness needs to IT. It enables the reader to assess ifIT service provision is meeting the requirements o