Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the backgroun

Details problems found by firms trying to implement ISO 9000: bureaucracy, unwieldy controls, erroneous management systems; the means has become more important

A guide for quality managers in companies wanting to register and document that they are adhering to the International Standard Organization 9000 standards, or

CD-ROM includes: Multimedia overview of book, including case studies -- High tech enablers examples -- Sample forms that support the quality management system -

Author is a certified Quality Assurance Lead Auditor who has worked with more than 100 companies seeking ISO 9000 certification. * One of the only books on ISO