This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, h

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described fro

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i

If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the n