Download or read book How to Deal with Difficult People written by Gill Hasson and published by Capstone. This book was released on 2019-12-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: MANAGE PROBLEM PEOPLE AND MOVE ON! Whether it's a problem manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive, or attack. But there are smarter moves to make when dealing with difficult people. STAY CALM. CHANGE WHAT YOU CAN This book explains how to cope with a range of situations with difficult people and to focus on what you can change. You'll learn to take responsibility for your responses to manage and influence positive outcomes. A special bonus chapter on social confidence arms you with tools and tactics to handle all kinds of people and gives you real world examples and hands on solutions. This book helps you: Understand what makes difficult people tick and how to best handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people - hostile, manipulative, and impossible Know when to choose your battles, and when to walk away