The Management of Hotel Operations identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and exa

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial su

This book provides information on every facet and department of the hotel. Operation of a property management system is discussed with sample reports for reader

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns.