Each year up to 10 million taxpayers contact the HM Revenue and Customs for help with their tax affairs and the Department spends £35 million on producing and

Helping people to provide accurate information about their tax affairs is essential if they are to pay the right amount of tax. Accurate and timely information

In 2011-12, 20 million phone calls to HMRC were not answered. It cost the callers £136 million while they waited to speak to an adviser. And, against its targe

Incorporating HC 983-i-iv, session 2007-08

HM Revenue and Customs will have to make sure its staff have the right skills if it is to succeed in cutting its running costs by 25 per cent by 2014-2015 and b