One of the major inadequacies of our culture is our inability to verbally confront one another. It kills interpersonal relationships. It is a time bomb within f

A stepbystep guide to confronting life's most difficult problems, and people, offers readers effective, proven strategies for assertiveness within the bounds of

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the act

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c

Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, e