A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from

With its comprehensive scope and easy-to-read format, this compendium belongs in every company and academic institution concerned with business and industrial v

Dealing with such productivity improvement programmes as action learning, quality circles, inter-firm comparisons and business clinics, this book also offers in

Planning, measuring, and paying attention to details form the basis for all successful engineering operations. Measurements pervade everything we do and must be

Presented by Holzer (public administration, Rutgers U., US) and Lee (public administration, Catholic U. of Korea), 38 papers address ''public administration pro