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Good Services
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Pages: 0
Authors: Louise Downe
Categories: Business & Economics
Type: BOOK - Published: 2020-03-03 - Publisher: BIS Publishers

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Site Reliability Engineering
Language: en
Pages: 529
Authors: Niall Richard Murphy
Categories: Computers
Type: BOOK - Published: 2016-03-23 - Publisher: "O'Reilly Media, Inc."

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The overwhelming majority of a software systemâ??s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that soft
Juran on Quality by Design
Language: en
Pages: 552
Authors: J. M. Juran
Categories: Business & Economics
Type: BOOK - Published: 1992-05-04 - Publisher: Simon and Schuster

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J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set
Good Services
Language: en
Pages: 222
Authors: Lou Downe
Categories: Consumer satisfaction
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A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing service
Good Enough for Government Work
Language: en
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Authors: Amy E. Lerman
Categories: Political Science
Type: BOOK - Published: 2019-06-14 - Publisher: University of Chicago Press

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American government is in the midst of a reputation crisis. An overwhelming majority of citizens—Republicans and Democrats alike—hold negative perceptions o