With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

An introductory text on various aspects of reference services that requires your students to think!An Introduction to Reference Services in Academic Libraries i

Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic lib

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess