Over the past decade, outsourcing has emerged as an imperative for competitive success in modern organizations. Yet, the high failure rate of outsourcing initia

One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over

This book is a collection of papers written by the author on the subject of service. They all have been peer reviewed and written for a diverse variety of reaso

strategy is a systematic analysis of the economic, political and regulatory implications indicates potential benefits along with a number of potentially negativ