Every leader has heard of the business benefits of social technology, yet many still struggle to understand how to get the most out of the technological tools a

How people are using information technology to reshape the way the world communicates, works, and learns--across organizational boundaries and through all secto

Digital transformation (DT) has become a buzzword. Every industry segment across the globe is consciously jumping toward digital innovation and disruption to ge

Enterprise Systems have been used for many years to integrate technology with the management of an organization but rapid technological disruptions are now crea

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma