Empowering is a vital element of the modern business environment. Getting closer to the customer, improving service delivery, continuous innovation, increased p

This is the first professional guide that operationalizes the theory of empowerment, outlines the conditions under which it is likely to occur, and applies a pr

This bestselling introduction to empowerment is written at a very personal level, with a healthy dash of scepticism, and with extended case studies of IBM and B

Wall Street Journal Bestseller From the acclaimed author of Turn the Ship Around!, former US Navy Captain David Marquet, comes a radical new playbook for empowe