This unique reference utilizes techniques based on other management measurement systems, such as the balanced scorecard. It also presents a maturing of measurem

This is the Book and CD version of this book. Developing Performance Indicators for Managing Maintenance is designed to provide the key details on how to measur

eMaintenance: Essential Electronic Tools for Efficiency enables the reader to improve efficiency of operations, maintenance staff, infrastructure managers and s

This utterly comprehensive work is thought to be the first to integrate the literature on the physics of the failure of complex systems such as hospitals, banks