Learn how to convert DATA to INFORMATION by developing & implementing a performance model for any service organizations to improve performance, billable efficie

Test-based accountability systems that attach high stakes to standardized test results have raised a number of issues on educational assessment and accountabili

This is a "how to" book on accountability for public and private sector agencies, communities, school districts, cities, counties, states and nations.

Empirical evidence of the effects of performance-based public management is scarce. This report describes a framework used to organize available empirical infor

As the commitment to performance assessments as a strategy of reform has increased across the nation, so has the controversy surrounding the purposes, developme