Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at

Companies are what they measure and the selection of good performance indicators is not an easy process. This monograph suggests how to identify indicators that

It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a wh

You can‘t understand, manage, or improve what you don‘t measureWhile every smart executive now knows the truth of those words, perhaps more so than anyone,

Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or t