Download or read book Customer-Centric Knowledge Management written by Minwir Al-Shammari and published by Information Science Reference. This book was released on 2011-07-01 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher.