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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises
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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miser
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The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining mom
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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated fo