How can we engage in a market relationship when the quality of the goods we want to acquire is unknown, invisible, or uncertain? For market exchange to be possi

This book explores how value and quality are established in markets and society by means of a series of empirical studies across a diverse set of topics. It con

The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the operation of a quality

The first edition published in 2010. The response was encouraging and many people appreciated a book that was dedicated to quality management in construction pr

Primarily for the three parties named in the subtitle, this manual offers information and recommendations on principles and procedures that have been shown effe