Renegotiating Health Care Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimburseme

A central principle of the healthcare profession is caring for others: do no harm. Yet in healthcare settings, the level of conflict among healthcare profession

The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Ca

Clinical leadership, along with values-based care and compassion, are critical in supporting the development of high quality healthcare service and delivery. Cl

This manual succinctly distills academic principals of alternative dispute resolution and conflict engagement for the healthcare provider, teaching critical inf