Related Books

Complex Service Delivery Processes, Third Edition
Language: en
Pages: 326
Authors: Jean Harvey
Categories: Business & Economics
Type: BOOK - Published: 2015-08-14 - Publisher: Quality Press

GET EBOOK

This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clientÂ’s lack of know
Complex Service Delivery Processes
Language: en
Pages: 335
Authors: Jean Harvey
Categories: Business & Economics
Type: BOOK - Published: 2021-10-01 - Publisher: Quality Press

GET EBOOK

Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a ma
Crafting Service Processes
Language: en
Pages: 142
Authors: Jean Harvey
Categories: Business & Economics
Type: BOOK - Published: 2019-03-28 - Publisher: Quality Press

GET EBOOK

As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies
Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 228
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-04 - Publisher: Quality Press

GET EBOOK

For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. T
Designing Service Processes to Unlock Value, Third Edition
Language: en
Pages: 219
Authors: Joy M. Field
Categories: Business & Economics
Type: BOOK - Published: 2020-12-16 - Publisher: Business Expert Press

GET EBOOK

Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider