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Type: BOOK - Published: 2021-10-01 - Publisher: Quality Press
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a ma
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Type: BOOK - Published: 2019-03-28 - Publisher: Quality Press
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies
Language: en
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Type: BOOK - Published: 2016-07-04 - Publisher: Quality Press
For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. T
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Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider