Abstract: "This book focuses on business process standards and standardization, offering an indepth multi-methodological analysis of the benefits organizations

LNBIP 99 and LNBIP 100 together constitute the thoroughly refereed proceedings of 12 international workshops held in Clermont-Ferrand, France, in conjunction wi

Taking a systems perspective, this book enables the student to make sense of business behaviour by demonstrating how interrelated business processes determine t

Three years have passed since the second edition of this book was published. The field of IT outsourcing continues to grow in practice as well as in academia an