Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even

This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes - Business Process Management (BPM).

In the current fast-paced and constantly changing business environment, it is more important than ever for organizations to be agile, monitor business performan

With a focus on strategy and implementation, James Chang discusses business management practices and the technology that enables them. He analyzes the history o