The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so succe

Understanding the global hotel business is not possible without paying specific attention to hotel chain management and dynamics. Chains are big business, appro

The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no backgroun

Targeted analytics to address the unique opportunities in hospitality and gaming The Analytic Hospitality Executive helps decision makers understand big data an

In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel