An interactive CD-ROM updates this bestseller with sample letters and templates to help readers get all their correspondence done quickly and painlessly.

Write the right letter or email--fast--with this handy reference guide Since 1997, Dianna Booher’s Great Personal Letters for Busy People has been the go-to r

This reference contains hundreds of tips, techniques, and samples that will help readers create the perfect letter or e-mail no matter what the occasion or circ

If you ever need to complain about bad products or services--and we all do at one time or another--Complaint Letters for Busy People can show you how easy it is

Sales and marketing is a fast-paced environment, and there is never enough time to write good letters--letters that will communicate, convince, and close. Sales