A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a customer service legen

In this book, Sharda S. Nandram and Karel J. Samsom, entrepreneurial researchers at Nyenrode Business University, explore entrepreneurship through the lens of h

The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few year

The Retention Formula: Keeping Your Best Customers for the Long Haul is an essential playbook for businesses that want to turn short-term customers into lifelon

“My problems are new, my psychological horizon frighteningly comprehensive, my language bold and clear; there may well be no books written in German which are