If you’ve heard and read all you want to know about how bad service is in the world and how important service is to customers and to your bottom line, you may

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on th

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel