"The Zero Defects Option" was written to explain the leader's role in producing error-free products and services. It is the only book that correctly explains th

If your goal is 100% zero defects, here is the book for you — a completely illustrated guide to poka-yoke (mistake-proofing) for supervisors and shop-floor wo

Toward Zero-Defect Programming describes current methods for writing (nearly) bug-free programs. These methods are based on practices developed at IBM and elsew