First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E, International Edi

International relations is a vibrant field of significant growth and change. This book guides students through the complexities of the major theories of interna

Information on principals and concepts of high technology, and descriptions of selected high tech items.

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing