10 Steps to Successful Customer Service

10 Steps to Successful Customer Service
Author :
Publisher : Association for Talent Development
Total Pages : 289
Release :
ISBN-10 : 9781607283676
ISBN-13 : 1607283670
Rating : 4/5 (670 Downloads)

Book Synopsis 10 Steps to Successful Customer Service by : Maxine Kamin

Download or read book 10 Steps to Successful Customer Service written by Maxine Kamin and published by Association for Talent Development. This book was released on 2010-02-01 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer


10 Steps to Successful Customer Service Related Books

10 Steps to Successful Customer Service
Language: en
Pages: 289
Authors: Maxine Kamin
Categories: Business & Economics
Type: BOOK - Published: 2010-02-01 - Publisher: Association for Talent Development

GET EBOOK

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick bu
10 Steps to Successful Business Writing
Language: en
Pages: 0
Authors: Jack E. Appleman
Categories: Business communication
Type: BOOK - Published: 2008 - Publisher: ASTD

GET EBOOK

Business management.
Talent Management
Language: en
Pages: 0
Authors: Larry Israelite
Categories: Business & Economics
Type: BOOK - Published: 2010-01-01 - Publisher: Association for Talent Development

GET EBOOK

Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth
Effective Customer Service
Language: en
Pages: 0
Authors: David L. Goetsch
Categories: Customer services
Type: BOOK - Published: 2004 - Publisher: Prentice Hall

GET EBOOK

This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a
10 Steps to Successful Business Writing, 2nd Edition
Language: en
Pages: 191
Authors: Jack E. Appleman
Categories: Business & Economics
Type: BOOK - Published: 2017-11-14 - Publisher: Association for Talent Development

GET EBOOK

In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginati